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IT Support Technician - Overnight Shift

Expedient is a cloud and data center infrastructure as a service (IaaS) provider with local operations in Baltimore, MD; Boston, MA; Cleveland, OH; Columbus, OH; Indianapolis, IN; Memphis, TN; and Pittsburgh, PA. Converged solutions enable Expedient clients to focus on strategic business innovation, while a talented team of experts handles operating the information technology needed to support it. Learn more about us at expedient.com/careers

Expedient is a customer-focused company with a stellar reputation for culture. Check out our employee reviews on Glassdoor.com

As a result of continued growth, we are hiring for an overnight IT Support Technician in our Columbus market. This full-time position will be responsible for monitoring the networks and services as well as taking requests, fielding job tickets, solving problems and responding to questions from Expedient customers. This is a great Tier 1 job opportunity for someone looking to get hands-on experience in a data center/networking/virtualization environment and start a career in IT with growth potential and professional development opportunities.

This position has a shift of 7:00 p.m. to 7:00 a.m. Thursday through Saturday with alternating Wednesdays. The shift works 3 days on/4 days off; then 4 days on/3 days off. Initially, however, this position will work a daytime schedule of Monday through Friday from 7 a.m. to 4 p.m. for about 1 month. After the onboarding period has wrapped up, this position will then move to the standard 12-hour, 3 days on/4 days off and then 4 days on/3 days off schedule.

Expedient employs its own in-house recruiting team and does not work with 3rd-party vendors, consultants or staffing agencies for recruiting or sourcing.  

Sponsorship is NOT provided.

There will be occasions where weekend coverage or shift back-up is needed. 

Responsibilities

  • Process and prioritize incoming customer phone calls, emails and job ticket questions and/or requests for service-related assistance
  • Utilize the trouble ticket system to log all requests and problems/resolutions including documentation of special requests and customizations considered important for future support
  • Monitor the operational support systems to proactively identify service impacting events relating to IT, network and facility conditions
  • Check in customers to provide them with physical access to their servers and equipment using a strict level of security protocol
  • Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests
  • Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution

Minimum Qualifications

  • Associate degree in a technical discipline or equivalent work experience and industry technical certifications (CCNA, CCENT, MCSE, CompTIA A+, etc.)
  • Demonstrated level of competency with internet technologies including:
    • Principles of networking, Cisco, Juniper
    • Windows operating system
    • Familiarity with basic UNIX commands
    • DNS and WEB services
  • Experience in a technical support or help-desk role requiring customer support
  • Strong analytical and independent problem solving skills
  • Professional and strong verbal and written communication skills 
  • Ability to cover weekends or call-offs as needed
  • Ability to pass pre-employment drug screen
  • Ability to work 12-hour shifts

Physical Tasks/Demands:

  • Sitting - stationary/seated position during the work day in order to check in visitors
  • Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift in order to conduct hands-on assessments and to ensure building safety compliance by checking doors, checking temperature in various areas of the server room/data center
  • Lifting - frequently lifts light-weight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware
  • Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitors badge, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required

BENEFITS TO WORKING FOR EXPEDIENT  We place an extremely high value on life-long learning, therefore we make education and training available to everyone through a very robust tuition and training reimbursement program. Additional benefits include 3 weeks of paid time off, affordable medical, dental, vision insurance, 401(k) with a generous match and a paid day off to celebrate your birthday each year. We foster a forward-thinking, collaborative culture and provide a comfortable environment with casual dress code ~ and we stock our kitchens with free snacks and beverages for our employees.

To apply, please submit your resume, letter of interest and your salary expectations. By including a cover letter with your resume, you will increase your chances of being interviewed as it explains what specific skills you bring to the position and enhances the information in your resume. 

To view our website, learn about our company and view other job opportunities, please check us out at expedient.com

Expedient is an Equal Opportunity Employer, promoting a drug-free workplace.

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