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Systems Engineer Service Delivery

Expedient is a cloud and data center infrastructure as a service (IaaS) provider with local operations in Baltimore, MD; Boston, MA; Cleveland, OH; Columbus, OH; Indianapolis, IN; Memphis, TN and Pittsburgh, PA. Converged solutions enable Expedient clients to focus on strategic business innovation, while a talented team of experts handles operating the information technology needed to support it.

Expedient is a customer-focused organization with a stellar employee culture - check out reviews on Glassdoor.com 

Expedient does not work with 3rd-party staffing or recruiting firms. Sponsorship is not provided.

As a result of significant growth, we have an immediate need for a Systems Engineer on our Service Delivery Team. We are able to hire this position in one of the following Expedient market cities: Cleveland, OH; Columbus, OH; Indianapolis, IN; or Pittsburgh, PA.

The Systems Engineer is responsible for working with cross-functional teams to deliver tailored solutions for our customers through the project lifecycle. This position will focus on the delivery of data protection services, backup & restoration, and disaster recovery as a service and will deliver private and shared cloud services leveraging VMware & Microsoft.

Successful candidates will have strong technical knowledge of a variety of systems and platforms with experience as an administrator, engineer, or consultant.  The Expedient Systems Engineer embraces technical challenges with creativity and is able to effectively work with a variety of individuals by way of strong communication skills and an ability to interact with customers as needed.

Responsibilities:

  • Ensure Delivery of standard technical implementations by working to deliver solutions, systems, managed services, and virtual environments that are sold to customers
  • Follow implementation guidelines, processes, and procedures to ensure Service Delivery standards and quality are met
  • Ensure appropriate documentation of the implementation is generated, maintained, and delivered with the implemented services for effective hand-off and transition to the Operations Support Center (OSC)
  • Communicate with project managers, customers, and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer projects

Required Experience

  • No less than 3 years as a System Administrator or Engineer responsible for Enterprise or Managed Service Provider backup and restoration services
  • Bachelor degree in a technical discipline or equivalent work experience
  • No less than 3 years of experience with VMware virtualization in a production environment
  • Demonstrated level of competency with many of the following technologies:
    • Windows operating systems (primary focus on Windows 2012R2/2016) and Active Directory
    • VMware vSphere v5.5 through v6.5 and iSCSI storage arrays
    • Enterprise backup solutions, Commvault Simpana Systems experience is a plus
  • Familiarity with basic UNIX commands (Primary focus on Red Hat and CentOS)
  • Familiarity with basic networking principles, firewall rules, IP addressing and VLANs

The ideal candidate will possess one or multiple industry technical certifications from IT related vendors like Microsoft and Vmware.

Skills: 

Ability to prioritize and remain focused and productive in a fast-paced environment
Strong troubleshooting skills including the ability to identify and resolve challenging situations
Excellent written and verbal communication skills
Outstanding service and response time working with customers
Passion for learning technologies and curious for new ideas
Flexibility to be available for occasional night and weekend implementation projects when required

BENEFITS TO WORKING FOR EXPEDIENT  We place an extremely high value on learning and staying agile in the technology arena. Therefore we make education and training available to all employees through a very robust training and tuition reimbursement program. Additional benefits include 3 weeks of paid time off, top-tier, extremely affordable medical, dental, vision insurance, 401(k) with a generous match and a paid day off to celebrate your birthday each year. Expedient is committed to providing its employees with an environment that promotes collaboration and team success. Expedient employees wear what they want to work and we stock our kitchens with free snacks and beverages for our employees. 

To apply please submit your resume, letter of interest and your salary expectations. Applications should provide a minimum base salary in numerical format or a loose range for annual base salary.

You will not be excluded due to your salary expectation if you have the experience, skills and background that we are looking for in this position. 

To view our website and open positions, please check us out at expedient.com

Expedient is an Equal Opportunity Employer, promoting a drug-free workplace.

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