Expedient is a full-stack technology services provider that helps mid-market and enterprise organizations modernize their infrastructure, manage their data, and deploy AI safely at scale. With 25 years in business, a 99 percent client retention rate, a 100 percent uptime SLA, and 200+ active technology certifications, Expedient delivers managed cloud, data, and AI services under a single operating model: Intelligent Infrastructure. 

AI CTRL is Expedient's enterprise AI platform. It is the governed environment through which every prompt, every response, and every automated AI workflow inside a customer's organization is routed, monitored, and controlled. The platform is organized around six pillars: Secure AI Gateway, Multi-Model Chat, Compliance and Observability, AI Data Connectors, Agentic Workflow Engine, and Private Model Hosting. 

About The Role:

AI CTRL Secure Gateway and Chat is the foundation of the AI CTRL platform and the entry point for most customer engagements. It is the product line that converts buyers and unlocks the rest of AI CTRL. 

The Principal Product Manager owns Secure Gateway and Chat end to end. The role spans product strategy, roadmap, requirements, packaging, pricing, launch, sales enablement, marketing alignment, and commercial performance. It is a hybrid product management and product marketing role for a senior operator who moves fluently between user stories, pricing decisions, campaign reviews, and customer conversations. 

This is a role for someone who runs a roadmap with conviction, makes calls when the data is imperfect, and elevates the work of the teams around them. 

What You Will Do:

Product Strategy and Roadmap 

• Own the multi-quarter roadmap for AI CTRL Secure Gateway and Chat, balancing customer demand, competitive pressure, and engineering capacity. 

• Own P&L for the Secure Gateway and Chat product line: revenue, gross margin, consumption growth, and unit economics. 

• Translate the product vision into a prioritized backlog of features, integrations, and infrastructure investments. 

• Maintain a living product definition that aligns engineering, GTM, and customer success on what is shipping, what is in Early Acceptance, and what is committed. 

• Conduct ongoing competitive analysis and surface inflection points that should shift the roadmap. 

Product Development and Execution 

• Write clear user stories, acceptance criteria, and product requirements for an AI-native product built on a curated infrastructure stack. 

• Partner with engineering leadership on release planning, sprint priorities, and feasibility tradeoffs. 

• Operate inside a modern SDLC and apply AI-assisted development practices where they accelerate the team. 

• Drive the Early Acceptance-to-GA promotion process. 

• Own the product definition document, SKU catalog, supported model library, and connector inventory as living artifacts. 

Go-to-Market and Product Marketing 

• Develop product positioning, packaging, and pricing recommendations that hold up under sales pressure and competitive comparison. 

• Author the messaging framework for Secure Gateway and Chat. Partner with marketing on campaign briefs, web copy, demand generation assets, and event positioning. 

• Define the launch plan for each major release, including internal readiness, customer communications, and field activation. 

• Maintain the product narrative across sales decks, solution briefs, and the field-facing Product Guide. 

Sales Enablement and Field Partnership 

• Serve as the product authority for the field. Run enablement sessions, hold office hours, and travel for high-value deals when needed. 

• Co-own the sales motion with Sales Enablement: qualification criteria, demo scripts, objection handling, and competitive battle cards. 

• Sit in on customer discovery sessions and pilot reviews to maintain direct contact with the buyer and the user. 

• Build feedback loops with Solutions Architects and Customer Success so field signal translates into roadmap input on a known cadence. 

Practice Leadership 

• Define how roadmaps are built, how requirements are written, and how Early Acceptance-to-GA decisions are made. 

• Mentor product managers across the AI CTRL portfolio and partner with Engineering and GTM leaders to elevate cross-functional discipline. 

• Represent AI CTRL externally at customer briefings, partner sessions, analyst conversations, and industry events. 

• Build the feedback loop between field signal, customer outcomes, and product investment. 

What We Are Looking For:

Required Qualifications 

• 10+ years of B2B product management experience, including at least 3 years owning a SaaS product or a significant SaaS product area. 

• Demonstrated ability to operate as a hybrid product manager and product marketer across roadmap, requirements, positioning, packaging, and launch. 

• Track record of shipping at least one product line from concept to material revenue, with documented ownership of commercial outcomes. 

• Working knowledge of modern infrastructure: Kubernetes, identity (SSO, RBAC), observability, vector stores, and the LLM provider landscape. 

• Hands-on fluency with AI tooling. You use AI products daily, understand the difference between RAG and agentic workflows, and can debug a problem with engineering. 

• Experience running a public-facing roadmap, including the discipline to say no, defer, or kill a feature when the data does not support it. 

• Comfort with commercial ownership: pricing decisions, deal economics, and forecast accountability. 

• Excellent written and verbal communication. You can produce a one-pager, lead an engineering standup, and present to a Sales VP in the same day. 

• Bias to action. You make decisions when the information is imperfect, communicate the rationale clearly, and adjust when new data arrives. 

• Experience operating in a matrixed organization and influencing without direct authority. 

Preferred Qualifications 

• Prior experience in a managed services, cloud, CX, or SaaS environment. 

• Experience standing up product functions where none existed. 

• Familiarity with the open-source AI infrastructure landscape: chat interfaces (OpenWebUI, LibreChat, AnythingLLM), model gateways (LiteLLM, Portkey), vector and search (Elastic, Weaviate, Qdrant), document extraction (Apache Tika, Unstructured.io), inference serving (vLLM, Ollama), evaluation and observability (Langfuse), and agent frameworks (Goose, LangGraph), or comparable tools. 

• Experience selling to or supporting mid-market enterprises in the $50M to $2B revenue range. 

• Background launching trial programs or self-service order-to-cash flows. 

• Track record of partnering with both channel and direct sales teams. 

• Bachelor's degree in Computer Science, Engineering, Business, or a related field. MBA a plus but not required. 

Location and Travel 

This role is hybrid out of one of Expedient's offices in Pittsburgh, PA, Cleveland, OH, or Columbus, OH. Expect 15 to 25 percent travel for customer engagements, sales kickoffs, and industry events. 

Salary for this position is directly related to your own experience, knowledge, and skills.  Estimated range for this role is $150,000 to $180,000 

#LI-hybrid

WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.

For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.

We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.