Expedient is a full-stack technology services provider that helps mid-market and enterprise organizations modernize their infrastructure, manage their data, and deploy AI safely at scale. With 25 years in business, a 99 percent client retention rate, a 100 percent uptime SLA, and 200+ active technology certifications, Expedient delivers managed cloud, data, and AI services under a single operating model: Intelligent Infrastructure. 

AI CTRL is Expedient's enterprise AI platform. It is the governed environment through which every prompt, every response, and every automated AI workflow inside a customer's organization is routed, monitored, and controlled. The platform is organized around six pillars: Secure AI Gateway, Multi-Model Chat, Compliance and Observability, AI Data Connectors, Agentic Workflow Engine, and Private Model Hosting. 

About The Role:

The Agentic Workflow Engine is where customers move from chat-as-tool to AI-as-operator. It turns AI access into automated business outcomes and delivers the highest-value customer results across the AI CTRL portfolio. 

The Principal Product Manager owns the Agentic Workflow Engine end to end. The role spans product strategy, roadmap, requirements, packaging, pricing, launch, sales enablement, marketing alignment, commercial performance, and the AI CTRL Development Partner Program. It is a hybrid product management, product marketing, and ecosystem role for a senior operator who has shipped workflow or agentic products before and runs a partner program with the same discipline as a roadmap. 

This is a role for someone who runs a roadmap with conviction, makes calls when the data is imperfect, builds agents themselves on a workbench, and elevates the work of the teams around them. 

What You Will Do: 

Product Strategy and Roadmap 

• Own the multi-quarter roadmap for AI CTRL Agentic Workflow Engine, balancing customer demand, competitive pressure, partner input, and engineering capacity. 

• Own P&L for the Agentic Workflow Engine product line: revenue, gross margin, consumption growth, and unit economics. 

• Translate the product vision into a prioritized backlog of agent patterns, tool integrations, workflow capabilities, and platform investments. 

• Maintain a living product definition that aligns engineering, GTM, partners, and customer success on what is shipping, what is in Early Acceptance, and what is committed. 

• Conduct ongoing competitive analysis of the agentic AI and workflow automation landscape, and surface inflection points that should shift the roadmap. 

Product Development and Execution 

• Write clear user stories, acceptance criteria, and product requirements for an agentic product built on a curated infrastructure stack. 

• Define agent patterns, tool-use contracts, evaluation frameworks, and guardrails. Set the standard for what good looks like before engineering writes the code. 

• Partner with engineering leadership on release planning, sprint priorities, and feasibility tradeoffs. 

• Operate inside a modern SDLC and apply AI-assisted development practices where they accelerate the team. 

• Drive the Early Acceptance-to-GA promotion process for new agent patterns, integrations, and workflow primitives. 

• Own the product definition document, SKU catalog, supported model library, agent template catalog, and integration inventory as living artifacts. 

Go-to-Market and Product Marketing 

• Develop product positioning, packaging, and pricing recommendations for an emerging category, with claims that hold up under sales pressure and competitive comparison. 

• Quantify and tell the ROI story of agentic workflows. Build a case-study cadence so every quarter produces customer-validated outcomes the field can sell with. 

• Author the messaging framework for the Agentic Workflow Engine. Partner with marketing on campaign briefs, web copy, demand generation assets, and event positioning. 

• Define the launch plan for each major release, including internal readiness, customer communications, partner enablement, and field activation. 

• Maintain the product narrative across sales decks, solution briefs, agent pattern catalogs, and the field-facing Product Guide. 

Sales Enablement and Field Partnership 

• Serve as the product authority for the field on a consultative sale. Run enablement sessions, hold office hours, and travel for high-value deals when needed. 

• Co-own the sales motion with Sales Enablement: qualification criteria, agentic discovery questions, demo scripts, objection handling, and competitive battle cards. 

• Sit in on customer discovery sessions, agent design workshops, and pilot reviews to maintain direct contact with the buyer, the builder, and the end user. 

• Build feedback loops with Solutions Architects, Customer Success, and the AI Outcomes Team so field signal translates into roadmap input on a known cadence. 

Development Partner Program 

• Own the AI CTRL Development Partner Program end to end: design partners, delivery partners (systems integrators and consultancies), and ecosystem developers building on the Agentic Workflow Engine. 

• Define partner tiers, certification paths, enablement curriculum, and joint-delivery models. Stand up the supporting artifacts (partner portal content, technical guides, sandbox access, sample agents) so partners can be productive without continuous Expedient hand-holding. 

• Recruit and onboard design partners for net-new agent patterns. Run those engagements as structured product discovery cycles, not custom services projects. 

• Build and curate the agent template library with partner contributions, source-of-truth review, and version discipline. 

• Track partner-sourced revenue, partner-attached deal size, certified partner count, and time-to-first-deployed-agent as program success metrics. 

• Close the feedback loop. Partner-surfaced patterns, gaps, and customer signal feed directly into the roadmap on a known cadence. 

Practice Leadership 

• Define how agent patterns are designed, how evaluations are built, how Early Acceptance-to-GA decisions are made, and how partner work feeds the roadmap. 

• Mentor product managers across the AI CTRL portfolio and partner with Engineering and GTM leaders to elevate cross-functional discipline. 

• Represent AI CTRL externally at customer briefings, partner sessions, analyst conversations, and industry events on agentic AI. 

• Build the feedback loop between field signal, partner signal, customer outcomes, and product investment. 

What We Are Looking For:

Required Qualifications 

• 10+ years of B2B product management experience, including at least 3 years owning a workflow automation, low-code, RPA, iPaaS, or agentic AI product. 

• Demonstrated ability to operate as a hybrid product manager and product marketer across roadmap, requirements, positioning, packaging, and launch. 

• Track record of shipping at least one product line from concept to material revenue, with documented ownership of commercial outcomes. 

• Hands-on workflow and agent design experience. You have built workflows and agents on Retool, n8n, Dify, Flowise, or comparable platforms, not just specified them. 

• Track record of running a development partner, design partner, or developer ecosystem program with measurable outcomes (certified partners, partner-sourced revenue, or shipped community contributions). 

• Working knowledge of modern infrastructure: Kubernetes, identity (SSO, RBAC), observability, vector stores, and the LLM provider landscape. 

• Hands-on fluency with AI tooling. You use AI products daily, understand the difference between RAG and agentic workflows, and can debug a problem with engineering. 

• Experience running a public-facing roadmap, including the discipline to say no, defer, or kill a feature when the data does not support it. 

• Comfort with commercial ownership: pricing decisions, deal economics, and forecast accountability. 

• Excellent written and verbal communication. You can produce a one-pager, lead an engineering standup, and present to a Sales VP in the same day. 

• Bias to action. You make decisions when the information is imperfect, communicate the rationale clearly, and adjust when new data arrives. 

• Experience operating in a matrixed organization and influencing without direct authority. 

Preferred Qualifications 

• Prior experience in a managed services, cloud, CX, or SaaS environment. 

• Experience standing up product, partner, or developer relations functions where none existed. 

• Familiarity with the workflow and agent platform landscape: Retool, n8n, Dify, Flowise, LangGraph, CrewAI, Goose, Langfuse, or comparable open-source and commercial tools. 

• Working knowledge of React for extending workflow surfaces. 

• Comfort with vibe coding and other AI-assisted development practices that compress design and build cycles. 

• Experience selling to or supporting mid-market enterprises in the $50M to $2B revenue range. 

• Background launching trial programs or self-service order-to-cash flows. 

• Track record of partnering with both channel and direct sales teams. 

• Bachelor's degree in Computer Science, Engineering, Business, or a related field. MBA a plus but not required.  

Location and Travel:

This role is hybrid out of one of Expedient's offices in Pittsburgh, PA, Cleveland, OH, or Columbus, OH. Expect 20 to 30 percent travel for customer engagements, partner sessions, sales kickoffs, and industry events. 

Salary for this position is directly related to your own experience, knowledge, and skills.  Estimated range for this role is $150,000 to $180,000 

#LI-hybrid

WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.

For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.

We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.