AI Services Project Coordinator

Cleveland, OH

Full Time

Entry Level

Expedient is seeking an AI Project Coordinator to support the planning, execution, and completion of artificial intelligence and machine learning projects. This role ensures that projects are delivered on time, within scope, and within budget by coordinating internal teams, vendors, and client stakeholders. The ideal candidate possesses strong organizational skills, a technical understanding of AI project lifecycles, and the ability to manage multiple priorities simultaneously.

This role does not directly oversee individual contributors. It is responsible to collaborate with and assist Expedient resources and subject matter experts to achieve successful outcomes, which requires establishing authority through influence.

What you will do:

Communication and Collaboration
- Foster communication and transparency amongst all teams involved in project delivery, including clients.
- Manage client communication and expectations regarding new AI-powered solutions, including machine learning models, data analytics, and automation technologies
- Schedule and facilitate project meetings, document meeting minutes, and follow up on action items.
- Coordinate cross-functional teams including engineering, networks, and third-party vendors.
- Facilitate client acceptance of services and oversee effective handoff of solutions.
- Effective communication skills for:
  - Post-sale design and planning meetings with Expedient engineering resources and the client.
  - Maintaining accountability for changes to project scope, including development and execution of project change requests.
Project Coordination
- Facilitate and manage projects in an authoritative manner.
- Develop and maintain detailed project schedules, task lists, and resource assignments for the AI project lifecycle.
- Monitor project risks and issues; escalate when necessary to ensure timely resolution.
- Maintain accurate project documentation and reports for internal and external stakeholders.
- Ensure comprehensive documentation is created and maintained throughout the project lifecycle for a smooth transition to the Operations Support Center (OSC).
- Estimated revenue recognition forecasting based on project milestones.
- Ensure compliance with AI ethics, data governance, and security protocols.
- Support change management and post-project review processes.
- Coordinate internal resources (human resources and consumables) for effective project execution.

What we are looking for:

Experience: 2 years of experience as a Project Coordinator within Artificial Intelligence, Software Development, or a related field or work experience managing projects encompassing any of the following technologies or disciplines; Artificial Intelligence / Machine Learning implementations, Data Science project lifecycles, IT service & software implementation, or Agile/ SCRUM Project Management.
Education: Bachelor's degree in a technical discipline such as Computer Science, Data Science, or a related field.

Required Skills/Abilities

Superior interpersonal and customer service capabilities
Exceptional organizational skills and strong attention to detail
Capable of handling multiple projects of various sizes simultaneously 
Outstanding time management skills with a demonstrated track record of meeting deadlines
Proficient analytical and problem-solving skills
Ability to perform efficiently in high-pressure environments
Proficiency with Microsoft Office Suite or related applications
Proficiency in project planning, project management and various software tools, including, but not limited to, Monday.com to help manage tasks, resources, timelines, and communication.
Willingness and flexibility to travel to client sites for in-person meetings upon request

Work Environment Expectation

Most work is done sitting at a desk and working on a computer
Multiple video or phone calls will be a daily occurrence
Travel is typically scheduled in advance and is usually less than 25% of work time in a year
Flexibility to be available for occasional night and weekend implementation projects, when required.

Location: Cleveland, Ohio office. On-site role, regional travel may be required.

Salary for this position will be based on your experience and your skills. Estimated salary range is $60,000 to $70,000 annually.

WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.

For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.

We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

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