Datacenter Services Engineer

Cleveland, OH

Full Time

Mid Level

We are seeking a Datacenter Services Engineer to join our Service Delivery team. This position delivers network solutions, managed services and infrastructure installations that are sold to our clients and supported by our technical support teams. Occasional travel to local client sites and travel to other Expedient locations.

Expedient is a managed infrastructure and cloud services provider helping businesses transform their IT operations through hybrid cloud, infrastructure modernization, and increasingly through applied AI. Expedient occupies a unique position between infrastructure operations and applied AI delivery. We hold ourselves to a clear set of values that show up in how we work every day: we exhibit passion, embrace teamwork, demonstrate accountability, show adaptability, and stay focused on results. If that sounds like the kind of team you want to build with, we would love to hear from you.

What You'll Do:

Installation of client services, troubleshooting the network and partnering with sales, delivery & implementation, and technical support teams
Perform Telco cross-connect installations (POTS, DS1, Ethernet, Fiber) to include data center structured wiring, client circuit demarc extensions and CPE hardware configurations
Installation and initial setup of network hardware, servers and storage devices supporting Expedient's highly scalable infrastructure
Communicate and partner with project managers, clients and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to projects in a timely manner
Follow implementation guidelines, processes and procedures to ensure Service Delivery standards and quality are met
Perform appropriate testing to ensure delivered services are fully functional
Interface with clients to isolate and resolve technical issues
Ensure appropriate documentation of the implementation is generated, maintained, and delivered with the implemented services for effective hand-off and transition to the Operations Support Center (OSC)

What We're Looking For:

Solid understanding and familiarity with Telco, Ethernet and Fiber connectivity, structured wiring and vendor management
Strong client services skills are an absolute must; this role works directly with our clients, so professionalism and patience are required at all times
Solid understanding and familiarity with internet technologies including: Principles of Networking, Firewalls, Microsoft Windows, VMware, Nutanix and Storage. Devices: Juniper, Arista, Palo Alto and Cisco
Excellent written and verbal communication skills
Strong analytical and independent problem-solving skills
Ability to prioritize and manage multiple responsibilities that are time-sensitive
Ability to work independently and with a team and willingness to learn quickly
Ability to be flexible for occasional night or weekend implementation projects as needed
Ability to pass pre-employment drug screen
Must have a valid driver’s license, reliable transportation and provide proof of current personal automobile insurance to comply with company policies
Lifting - Frequently lifts lightweight items and occasionally lifts heavyweight materials such as equipment parts, hardware, and materials up to 100 lbs.
Manual Dexterity - Ability to operate tools, to work on equipment and to do equipment installations.
Must be able to climb and balance oneself on a ladder, stoop, kneel, crouch, and crawl into tight places as required.
Able to work in hot and cold temperatures indoors or outdoors as required.

This is a hybrid position requiring proximity to our office location which in Cleveland, OH. Sponsorship is not provided for this role.

Salary for this position is directly related to your own experience, knowledge, and skills.  Estimated range for this role is $ ,55,000 to $65,000

#LI-Hybrid

WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.

For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.

We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

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